FAQs

Postage

Smaller orders are posted using Royal Mail 1st class delivery. Larger/heavier orders are posted using courier delivery.

We aim to dispatch orders within 3 working days. 

Due to Covid restrictions there maybe some postal delays. Please bear with us and if you have any concerns please contact us.

If you are outside of the UK and would like to purchase one of my products. Please get in touch. If the postal services allow for my items to be posted to your location I will find the most cost effective delivery for you.

Can I collect my order?

Yes we are happy for you to collect your order from our premises in Tetford. Please contact us to arrange a suitable time. We ask you first pay for your order online and we will adhere to social distancing guidelines during collection. Please choose the local collection option when selecting your postal option. We will contact you to arrange a collection time. Please be away that you will be collecting from my home address this is not a shop.

Returns

We have a 14-day from date of purchase returns policy on ready made items. If an item is returned within this period you are eligible for a full refund. After the 14-day period you will no longer be eligible for a refund. Return postage is covered by the customer.

There is a no return policy on made to order items. If you have a problem with your order please contact us so a solution can be reached.

If you would like to return a product purchased from us, you can return it to

The Foxglove Tree, Cleardon House, East Road, Tetford, Lincolnshire, LN9 6QQ.

07766748588

The product must be in the same condition that you received it and undamaged and unused in anyway. The item must be in it's original packaging.

After we receive your return, we will inspect the item and process your refund. Please allow 5 to 10 business days for your refund.

 

Plaster Diffuser

To use simply place a few drops of the supplied fragrance oil onto the rear of the diffuser. Allow to sink into the plaster, then hang and enjoy the subtle aroma which is released. Once the scent starts to fade repeat the process with more drops.

These are most suited to a small area such as a car, wardrobe or cloakroom. Not suitable for damp environments or outdoor use.

Fragrance Oil

Ingredients of all of our oils are found on the CLP page. Do not allow the oil to contact any surfaces as may cause discolouration or damage. Keep out of reach of children and pets.

Botanical Cast

A botanical cast is made from plants grown in our Lincolnshire garden and surrounding countryside. Plants are carefully arranged and pressed into soft clay. The plants are slowly removed and a cast is made of the impression. We use a very hard sculptural plaster to produce our casts. The casts can be used freestanding, on a small easel or have a small hole or hook on the back for hanging using a small nail. Our casts are raw plaster with wax protection so are not suitable for a damp environment or outdoors.

Each cast is hand poured and finished. So there will be some variation in the depth of plaster. Slight variation is expected and part of what makes each design unique.